Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "Customer") and Adomie Technologies Pvt. Ltd. ("Adomie", "we", "us"). By accessing or using the Adomie platform and services, you agree to be bound by these Terms.

1. Acceptance of Terms

By registering for an account or using any Adomie service, you confirm that:

• You are at least 18 years of age.
• You have the authority to enter into this agreement on behalf of yourself or your organisation.
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Services

Adomie provides a WhatsApp Cloud API management platform that enables businesses to send and receive WhatsApp messages, build chatbots and automation workflows, integrate with third-party lead sources (IndiaMART, Facebook Leads, ExportersIndia, etc.), and manage customer communications at scale. Services are provided on a subscription basis as detailed on our Pricing page.

3. Account Registration

• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorised access to your account.
• One account per individual or business entity is permitted unless explicitly agreed otherwise.
• Adomie reserves the right to terminate accounts that are found to be duplicated or fraudulent.

4. WhatsApp & Meta Policy Compliance

Adomie is an official WhatsApp Business Solution Provider. Your use of Adomie is subject to:

• Meta's WhatsApp Business Policy
• Meta's Commerce Policy
• Meta's Messaging Guidelines and Approved Message Template requirements

You are solely responsible for ensuring your use of WhatsApp messaging complies with applicable Meta policies. Violations may result in your WhatsApp Business Account being suspended or banned by Meta, for which Adomie bears no liability.

5. Acceptable Use Policy

You agree NOT to use Adomie to:

• Send spam, unsolicited bulk messages, or messages to contacts who have not opted in.
• Distribute malware, phishing content, or fraudulent offers.
• Violate any applicable local, national, or international law or regulation.
• Send hate speech, discriminatory content, or content that promotes violence.
• Infringe on the intellectual property rights of any third party.
• Reverse engineer, decompile, or attempt to extract source code from our platform.
• Resell or sublicense access to Adomie without our written consent.
• Use the platform for any purpose that competes with Adomie's business.

Violation of this policy may result in immediate account suspension without refund.

6. Subscription & Payment

• Subscriptions are billed in advance on a monthly or yearly basis.
• All prices are in INR and inclusive of applicable taxes (GST).
• Payment is processed via Razorpay. By subscribing, you authorise recurring charges.
• Failure to pay may result in suspension of your account until payment is made.
• Prices are subject to change with 30 days' prior notice.

7. Cancellation & Refunds

Cancellation and refund terms are governed by our Refund Policy, which forms part of these Terms.

8. Intellectual Property

All intellectual property rights in the Adomie platform, including software, logos, designs, documentation, and content, are owned by Adomie Technologies Pvt. Ltd. or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the platform for your business purposes during your subscription period. You retain ownership of your data and content uploaded to the platform.

9. Data & Privacy

Your use of personal data within Adomie is governed by our Privacy Policy. You are responsible for obtaining all necessary consents from your customers and contacts before sending them messages through Adomie.

10. Service Availability & SLA

Adomie targets 99% uptime for its core messaging infrastructure, measured monthly. We perform scheduled maintenance during off-peak hours with advance notice. Downtime caused by Meta/WhatsApp infrastructure, third-party services, or force majeure events is excluded from SLA calculations. Enterprise customers may request a formal SLA agreement.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Adomie shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from your use of the platform.
• Loss of profits, data, or business opportunities.
• Damages arising from Meta's suspension or restriction of your WhatsApp Business Account.
• Actions taken by third-party integrations.

Our total liability to you shall not exceed the amount paid by you to Adomie in the 3 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Adomie and its officers, directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms, misuse of the platform, or infringement of any third-party rights.

13. Termination

Adomie reserves the right to suspend or terminate your account at any time, without notice, if you violate these Terms. You may terminate your account at any time from your Account Settings. Upon termination, your access to the platform will cease, and your data will be retained for 30 days before permanent deletion.

14. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of India. We encourage amicable resolution of disputes; please contact us at legal@adomie.com before initiating legal proceedings.

15. Changes to Terms

We may revise these Terms at any time. We will notify you of material changes via email or an in-app notice at least 14 days before they take effect. Continued use of Adomie after the effective date constitutes acceptance of the revised Terms.

16. Contact

For questions or concerns about these Terms:
📧 legal@adomie.com
📍 Adomie Technologies Pvt. Ltd., India