Refund Policy – Adomie

Last Updated: February 20, 2026 | Effective Date: February 20, 2026

Summary: We offer a 7-day free trial on the Growth plan. Subscriptions are charged at the beginning of each billing cycle. Refunds are available within 7 days of a new paid subscription. No refunds are issued for monthly plan renewals after the billing date.

1. Free Trial

All new accounts on the Growth plan are eligible for a 7-day free trial. During this period:

No payment is required; no credit card is charged.
Full access to Growth plan features is provided.
If you do not subscribe at the end of the trial, your account will be automatically downgraded.
Once the trial has been used, it cannot be restarted, even on a different plan.

2. Subscription Billing

Adomie subscriptions are billed as follows:

Billing Type	Charge Frequency	Auto-Renewal
Monthly Plan	Every 30 days	Yes, unless cancelled
Yearly Plan	Once per year	Yes, unless cancelled

All charges are in Indian Rupees (INR) inclusive of applicable taxes. Payment is processed via Razorpay.

3. Refund Eligibility

3.1 New Subscriptions

If you have subscribed to a paid plan and wish to cancel within 7 days of your initial payment, you are eligible for a full refund, subject to the following conditions:

The refund request must be made within 7 days of the subscription activation date.
The account must not have sent more than 100 messages or have been used commercially.
Only one refund is allowed per account/business entity.

3.2 Subscription Renewals

Renewal charges are non-refundable. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue. You will retain access to paid features until the end of the current billing period.

3.3 Yearly Plans

Refunds for yearly plans are available within 7 days of initial payment (pro-rated refunds are not offered after 7 days). After the 7-day window, the subscription continues until the end of the annual period.

3.4 Non-Refundable Items

WhatsApp conversation charges billed by Meta (pass-through costs).
Custom development or white-label setup fees.
Add-on services purchased separately.
Accounts suspended for violation of our Terms of Service.

4. How to Request a Refund

To request a refund, please:

Email billing@adomie.com with the subject line: Refund Request – [Your Account Email]
Include your registered email, payment receipt number, and reason for the refund request.
Our billing team will review and respond within 2–3 business days.

Approved refunds are processed back to the original payment method within 7–10 business days, depending on your bank or payment provider.

5. Cancellation

You can cancel your subscription at any time from your Account Settings. Upon cancellation:

You retain access to paid features until the end of your current billing period.
No further charges will be made after cancellation.
Your data is retained for 30 days after cancellation, after which it may be permanently deleted.

6. Plan Downgrades

Downgrading to a lower plan takes effect at the start of the next billing cycle. No partial refunds are issued for the unused portion of the current cycle.

7. Disputes & Chargebacks

We encourage you to contact us at billing@adomie.com before initiating a chargeback with your bank. Unauthorized chargebacks may result in account suspension. We are committed to resolving all billing disputes fairly and promptly.

8. Contact for Billing Support

📧 billing@adomie.com
📱 +91 99999 99999 (WhatsApp, business hours only)
🕐 Mon–Sat, 9:00 AM – 7:00 PM IST