Privacy Policy
We value your trust. This policy explains what data we collect, why we collect it, and how we keep it safe.
Last Updated: February 20, 2026 | Effective Date: February 20, 2026
Welcome to Adomie ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how Adomie Technologies Pvt. Ltd. collects, uses, and shares information when you use our website and services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, and business name when you register.
- Payment Information: Billing details processed securely through Razorpay. We do not store card details.
- Communication Data: Messages and files you share when contacting our support team.
- Business Data: WhatsApp Business Account details and contacts you import or sync.
1.2 Information Collected Automatically
- IP address, browser type, device information, and operating system.
- Usage data such as pages visited, features used, and time spent on the platform.
- Cookies and similar tracking technologies (see Section 6).
1.3 Information from Third Parties
- Lead data from integrated platforms such as IndiaMART, Facebook Leads, ExportersIndia, and Tradeindia, as authorised by you.
- Authentication tokens from Google, Meta, and other OAuth providers if you connect such accounts.
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and improve our WhatsApp Cloud API services.
- Process transactions and send related communications (invoices, receipts).
- Send product updates, feature announcements, and promotional offers (you can opt out anytime).
- Respond to customer support queries and troubleshoot issues.
- Comply with legal obligations and enforce our Terms of Service.
- Prevent fraud, spam, and abuse of our platform.
3. How We Share Your Information
We do not sell your personal data. We may share information with:
- Service Providers: Trusted third parties who help us operate our platform (e.g., cloud hosting, payment processing, analytics). They are bound by data processing agreements.
- Meta (WhatsApp): As required to operate your WhatsApp Business Account via the Cloud API.
- Legal Authorities: When required by law, court order, or to protect our rights and users' safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by emailing privacy@adomie.com. Certain data may be retained as required by Indian tax and legal regulations (typically 7 years for financial records).
5. Data Security
We implement industry-standard security measures including TLS/SSL encryption in transit, AES-256 encryption at rest, access control and role-based permissions, regular security audits, and intrusion detection systems. No method of transmission over the internet is 100% secure; we strive to protect your data but cannot guarantee absolute security.
6. Cookies
We use cookies to maintain sessions, remember preferences, and analyse usage. You can control cookies through your browser settings. Disabling cookies may affect certain features of our platform. We use:
- Essential Cookies: Required for the platform to function.
- Analytics Cookies: To understand how users interact with our service.
- Marketing Cookies: For relevant advertising (opt-out available).
7. Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access and receive a copy of your personal data.
- Correct inaccurate or incomplete data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the relevant data protection authority.
To exercise these rights, email us at privacy@adomie.com.
8. Children's Privacy
Adomie's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after the effective date constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related questions or requests, contact our Data Protection Officer at:
📧 privacy@adomie.com
📍 Adomie Technologies Pvt. Ltd., India