We want you to be confident subscribing to Adomie. This Refund Policy explains when refunds apply to your subscription.
1. Free trial first
Every new customer can explore the platform on a 7-day free trial with no credit card required. We encourage you to use the trial to confirm the Service fits your needs before you pay.
2. Monthly subscriptions
Monthly plans can be cancelled at any time and will not renew for the next cycle. Because plans are billed in advance for the current month, payments already made for the active month are generally non-refundable, but you keep access until the end of that month.
3. 7-day money-back guarantee
If you are billed for your first paid month and are not satisfied, contact us within 7 days of that first charge and we will issue a full refund for it, provided the account has not been used in violation of our Terms.
4. What is not refundable
- WhatsApp / Meta conversation charges passed through to you, which are billed by Meta.
- Add-ons, one-time setup fees, and custom development work already delivered.
- Renewal payments after the first month, except where required by law.
5. How to request a refund
Email email@adomie.com from your account address with your invoice number and the reason for the request. Approved refunds are returned to your original payment method within 5–10 business days.