This Privacy Policy explains how Adomie ("we", "us", or "our") collects, uses, and protects your information when you use our website and WhatsApp Cloud API platform (the "Service"). By using the Service, you agree to the practices described here.
1. Information we collect
We collect information you provide directly and information gathered automatically as you use the Service:
- Account data — name, business name, email address, phone number, and billing details.
- WhatsApp data — the phone numbers and message content you send and receive through the platform, processed on your behalf to deliver the Service.
- Lead data — enquiries you import or capture from integrations such as IndiaMART, Facebook Lead Ads, and your website.
- Usage data — log files, device and browser information, IP address, and how you interact with our dashboard.
2. How we use your information
We use the information we collect to operate, maintain, and improve the Service, including to:
- Provide and personalise the platform and its features.
- Route, send, and deliver WhatsApp messages you initiate.
- Process payments and manage your subscription.
- Send you service updates, security alerts, and support messages.
- Detect, prevent, and address fraud, abuse, and technical issues.
3. WhatsApp & Meta platform terms
Messages sent through the Service are transmitted via the WhatsApp Business Platform and are subject to Meta’s own terms and policies. You are responsible for obtaining valid opt-in consent from every recipient before messaging them, and for complying with WhatsApp’s Business and Commerce policies.
4. How we share information
We do not sell your personal information. We share it only with:
- Service providers who help us run the platform (hosting, payments, analytics) under strict confidentiality obligations.
- Meta / WhatsApp, as required to deliver your messages.
- Authorities, when required by law or to protect our rights and users.
5. Data retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account data at any time.
6. Security
We use industry-standard safeguards including encryption in transit, access controls, and regular security reviews. No method of transmission over the internet is completely secure, but we work hard to protect your data and to notify you promptly of any material breach.
7. Your rights
Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.
8. Contact us
If you have questions about this Privacy Policy or your data, email us at email@adomie.com.